Privacy

01Who we are

Meridian Simulation Operations, LLC, an Oklahoma limited liability company, makes Meridian. “We” means that company. The product is a Windows program and the account at meridiansimops.com.

Questions about this notice go to accounts@meridiansimops.com.

02What we collect

Account. Email, username, and a password. The password is stored as a hash. We do not keep the password you typed. You may also add a picture, a banner, a short bio, and a callsign. The username is public. The email is not.

Sign-in. A session on that account, so the desk and the site know it is you. A password reset link, if you ask for one, expires in two hours.

The flight you share. If you are signed in and flying, the desk can send the position, altitude, heading, speed, callsign, aircraft type, origin, destination, and route for that flight, plus the track of the flight after you land. That is so the flight can appear on the map and in your history. A flight you mark not visible is not shown to other people.

People you add. Friend requests, and a virtual airline if you create or join one. Those are visible to the people in them.

A report you send. If you file a bug, we keep what you typed, the app version, Windows version, simulator, network, and any screenshot or log excerpt you attach. Crash logs stay on your PC unless you attach one.

The ordinary server log. Like any site, the server sees an IP address and a browser or app string when you connect. We use that to run the service and to limit abuse. We do not build an advertising profile from it.

03What we do not collect

• We do not take a VATSIM, IVAO, or PilotEdge password. Those sign-ins stay in their own clients.
• We do not upload crash logs on our own. Settings → About → Open logs folder is a folder on your PC.
• We do not sell personal information. We do not share it for advertising.
• We do not store your card number. Payment is in the next section.

04How we use it

We use it to run the account, show the flights you chose to share, send the mail the account needs, answer a report you sent, and keep the service working. If you subscribe, we use it to know that the account is paid and until when.

We do not use it to sell you other companies’ products.

05Who else sees it

Resend sends the account email, such as a welcome and a password reset. They see the address and that message.

Stripe processes a subscription if you start one. They see the card. We do not.

The host. The API runs on a server we control. The host sees the machine, not a separate copy of your password.

Map tiles are requested by our server. Your name is not sent with them. Weather, traffic, and charts come from public sources. Those sources do not receive your account.

We will disclose information if the law requires it, or to stop abuse of the service. We do not sell it.

06Payment

Meridian Pro, when it is offered, is billed on meridiansimops.com. The card form is Stripe’s. Meridian keeps the fact of the subscription: that the account is Pro, which term you chose, and when the paid period ends. Meridian does not keep the card number, the expiration date, or the security code.

Stripe’s own notice describes what they do with the card. A failed charge or a dispute is between you, Stripe, and your bank, and it can end the paid period as the license says.

07How long we keep it

The account lasts until you ask us to delete it, or until we close it under the license. A session ends when it expires or you sign out. A reset link expires in two hours. Flight history stays with the account. A bug report stays long enough for us to fix what you reported.

Server logs are kept only as long as we need them to operate and to deal with abuse.

08Your choices

You can change the picture, the banner, and the bio on the account page. You can fly without an account. The map still works. Sharing a flight requires a sign-in.

To delete the account, email accounts@meridiansimops.com from the address on the account. We will delete the account and the flights, friends, and pictures tied to it. A bug report you already sent may remain, without the account attached, so we can keep the fix.

You can also ask for a copy of the account information we hold. Write to the same address.

09Children

Meridian is not directed at children under 13. Do not create an account if you are under 13. Paying requires that you be old enough to make a contract where you live, which the license already says.

10Changes

If this notice changes, the date at the top changes with it. The current notice is the one on meridiansimops.com/privacy.html. Continued use of the account after the date of a change is acceptance of the notice then posted.